Initial Vodacom complaints should be directed to their team directly. For the touch screen job I had to pay a sum of R3146.55 for the work done. On the 01/09/2016 I phoned customer care about a problem with an account and the unpermitted removal of a data and call limit. Thought speaking to a real person would be better The amount of red tape and process which agents are trained up to communicate to client comes across as robot and scripted. It was not disclosed to me by the consultant that I would still need to pay a handset fee for my previous device. You can find contact details for Vodacom above. If we investigate, we may ask you and the organisation for more information . Complaints DB. I went to Vodacom Menlo Park repairs and asked Tim to clear the e-mail accounts on my mom's phone so that she can add her own e-mail account. Research complaints at our website. Website: Find your provider and make a complaint Post: Ombudsman Services: Communications, P.O. Sent my Note 5 in via a vodacom shop to the vodacom repairs centre in Potch. I was then advised that he cannot assist as this will need to be addressed by the upgrades department. The touch screen was freezing and not responding to touch. Order & delivery. Purchased a my gig 30 days rechare on 5/10/2016 data valued at R149 at centurion vodashop I never ever received confirmation message to my phone that it has been loaded successfully. I was using a lot of data extra on the Smart L and that's why they phone me to offer me a better package with more data. File a complaint Home Complaints Contact us About us. of Cases resolved in favour of Complainant % No. If you want to make a complaint about a claims management company (CMC), head to the Claims Management Ombudsman website for more information. Does the buck stop anywhere at vodacom??? How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. E-Mail [email protected] Having done nothing different during the month I asked them to investigate this matter as the data did not come to me. Once arriving home and very frustrated with the service I have received to date, I plugged in my phone to find out that it is still not charging. Going to Ombudsman if this is not resolved asap. We will take a first look at your complaint and advise on the next steps . Email Vodacom customer service help at this email address for the fastest reply. Arthur Maumela. COMPLAINTS TO BE LODGED AS PER CUSTOMER COMPLAINT FORM. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Go. Tel. Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. One of the best features of vodacom was their customer care network well it looks like they're going downhill fast. I was told an invoice have been send but i did not respond. Problem that needed fixing was that the phone just stopped fast charging. My bill. If Vodacom can't give me what they offer me, I want to migrate back to Smart L and not pay for it. Upgrade on Company Cell phone loaded on the incorrect Package I requested that the limit be replaced and that I want an explanation as to why the limit was removed for I received a huge bill that I will not be paying as a result. I don't understand why Vodacom staff members are so mean. Vodacom Business . Complaints that would be better handled by enforcement or advocacy bodies such as Trading Standards or Citizens Advice. The next thing the phone is not charging. Seneo 06/11/2020 Nbc Holdings Unpaid Provident Fund (1) Pls assist me … Phone was in 100% working order. And don't fall for we will contact in 24 hours nonsense. After discussion, the phone was sent back to Potchefstroom repair centre for repairs. Month went by not response from vodacom upon which i phone. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. 8.3.1 Lodging a Complaint. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. [protected]@yahoo.com. I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Await your response please. I am trying to resolve this problem for 2 weeks now. I handed in an iphone 6 for a screen repair upon which i was quoted r1500 for access for the repair. Communications ombudsman If your complaint hasn't been resolved within eight weeks, or you’re not happy with the outcome, you can make a formal complaint to … I upgraded on 29.11.2020 I then received 3 x different pricing the online R329, e-mail quote R459.00 and sms R627.99 all for the same thing. When i took out the contract, i took it out or my son who recorded his voicemail message. South Africa - Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. There is no way I can call customer care, they no longer have an email or online chat support and when I contacted them via twitter all I received was a suggestion that I reboot my phone. Terrible, terrible, terrible experience from vodacom and the repair centre and a very unsatisfied customer. Their service really sucks in 2016. I then insisted on the voice recording to which I provided a reference number. William promised to esclate an do an upgrade reversal and gave me a reference number. Vodacom Life Assurance Company Limited. Regards How to Complain; Make a Complaint; Member Banks; FAQ's; Track a Complaint; Complaints Flowchart; Application for Assistance; Vulnerable Consumers; About Us. Today 9th May 2018 received the bill , R4606,04 I logged a further complaint and the number is being investigated. How hard can it be to resolve??? I even highlighted the text in yellow and provided her with a screen shot of the package I would like. Ask me – TOBi. [protected] REGISTRATION < > LAST COMMENTS . Vodacom damaged my device of which i have to pay, not willing to investigate, received the poorest of service you can get and not i have to seek legal assistance via attorney & ombudsman. Please can someone contact me with a way forward and not with empty promises. No explanation they just gave it back. Lodge a complaint Complaints must be in writing and can be lodged directly on the ICASA website or a complaints form can be completed and emailed to [email protected] or faxed to 011 566 3444. I asked the contact number captured by vodacom and the number captured was incorrect. FILE A COMPLAINT AGAINST BUSINESS: Angelique the manager of Vodacom [email protected] is very rude - Consumer Complaint for Vodacom … Vodacom, MTN, Levies, Municipal accounts, gym etc. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. If you're a Vodacom subscriber all you have to do is sign up and log on. When I went to Hellopeter.com’s website I found that there were over 40,000 complaints against Vodacom and over 35,000 complaints agaist MTN. Was on Smart L package. potchefstroom repair centre further damaging and not repairing phone, iphone 6 got damaged while in the care of vodacom, pathetic service from customer care which never gets resolved, recent upgrade, unfair billing and poor service, unethical behaviour from counterparts sent by vodacom, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. ... shop I would have it back within 2 days it doesn't take 3months to fix a screen the service is extremely poor I emailed vodacom via there complaint email process they never responded. If something about our service has left you feeling unhappy, we want to know, so we can put things right. If you’re unhappy with the outcome of a complaint, here’s what to do. Complaints about communications. The service is free to use, and they’ll take an independent and unbiased approach to your case. 011-712-1800. Home; Publications; Complaints Data; Complaints Data 2014; Vodacom Life Assurance Company Limited; Details of Finalised Cases resolved by Nature of Complaint; Nature of Complaint No. Call us on 082 1944. I escalated the matter and vodacom still says i have to pay. Musa posted an update in the group Vodacom 8 … I have since responded to Penelope via email expressing my concerns on discontent, and she has graciously decided to ignore me, true to Vodacom employee standards If you're not one of our subscribers don't worry, you can still view all of the Community content. Both times was an epic fail. Rewards department Center offered me MY GIG3 Promo. I insisted on a dispute being logged with a reference number but she said she cannot log one as it’s not part of Vodacom it’s another company. I was also told that my account will be moved to smart m for the month free of charge and that they would get the back office team to load my 1GB data. OBS Call Centre. No solution on the recovery of my emails. I want the parts back the way there were!! Low and behold 2 weeks later I still did not receive a call from them. Groupon SA Refund / Credit. To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. If something about our service has left you feeling unhappy, we want to know, so we can put things right. NO RESPONSE WHATSOEVER FROM THE TELECOMMUNICATIONS … On the 5th of october ram delivered the sim and but no device was included in the box. When the phone was delivered on the 21st July at 11:14 sent her an email indicated that i received my package but then noticed that the tablet did not arrive with the package and sent her an urgent email to call me as my tablet was not delivered. This has now been taken away from me without my consent or knowledge. FILE A COMPLAINT AGAINST BUSINESS: Contracts cannot be upgraded nor cancelled - Consumer Complaint for Vodacom - Head Office. Received a deadlock letter or not received a satisfactory resolution after 8 weeks (6 weeks for energy complaints about SSE). If you're a Vodacom subscriber all you have to do is sign up and log on. File a complaint Home Complaints Contact us About us. OBS … 011-712-1800. Information. So I logged a complaint almost a month ago regarding missing data and airtime. Penelope then had no choice but to get a hold of the upgrades department to request the recording, however she was advised that they were unable to retrieve it at that point and time. The phone returned on the 16 of June, the touch screen was working but, unfortunately the home button was stiff. Please note that our online complaint form needs to be completed in one go, it cannot be saved part of the way through. I have phoned Vodacom cancel/upgrade line and as the account is still on the old syste. Worked with your provider to resolve the complaint. I was then transferred to another agent from the upgrades department who was incompetent as all the other Vodacom employees that I have had interactions with. Vodacom Port Elizabeth are the only people who repaired this phone ever. I WILL NOT REST UNTIL JUSTICE IS SERVED. Tell us where you are, and we’ll tell you where we are. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman of any other company in South Africa. Dear Customer, Thank you for making us aware of your complaint… On the 20 of August I had to return my phone to Vodacom because it was not charging, I received a message after following up that the phone is ready for collection. Vodacom's reply: 17 Dec 2019, 14:06 . I have never received such unprofessional service in my life. Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. 3 weeks passed I did not get any feedback from Vodacom, I then called in to get an update, I spoke to a consultant named Can’t find what you’re looking for? 0860-800-900. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Complain about TV, radio or on demand services . Hi E-Mail info@obssa.co.za Why ? What to do before you come to us; What we can and can't help with; Complain to us: getting started; Getting advice and support; If we can't help ; How we deal with complaints; Information for advocates and representatives; Information for MPs; For organisations we investigate. How many other people have they done this to. All you want to know about Vodacom Complaints Contact Number. We don’t use real names Read full review → Hide full review. I phoned the repair centre who confirmed that my phone was on its way back as I did not pay for the quotation and they heard nothing from me and therefore sent the phone back to Brooklyn vodashop...they sms'd the wrong number. Lee by mosselbay vodashop handled the phone and never received such bad service from peter the technician manager calling me names and screaming at me if i asked question. Phone was spotless and well taken care of. Vodacom not taking responsibility. I phoned to find out why. My account was moved to a smart m however it was not free and I am still to receive my data. Please advise the process to terminate the contract, potential liabilities that I will face if these liabilities are too high from a financial perspective I would to re-negotiate my contract. I got home and I realized it was STILL not working. You can fill out online complaint forms about certain aspects of phone, internet, TV, radio and on demand services. An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. I didn't know this was evening happening or what has changed. 0860-800-900. Our History; Independence of the Ombudsman; Our Board Members; Where we can help – and where we can’t ; Member Banks; Ombudsman for Banking Services; Vision, Mission and Values; Publications. Joining Vodafone. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours. See code of practice. I am so disappointed in the pathetic service from vodacom. I should receive feedback within a week. Signing up on the forum is easy. Mind you, when I took the phone in on the 20th August, It was still within the 3 month work guarantee period. As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more. In that three weeks, I was behind with work ( emails and other applications which I use to get my work done). Call us on 082 17844. I want my R3 146 back so that I can pay someone else who can repair the phone properly. To make things easier, there are a few different ways you can make a complaint . I also want the missing parts back ( WeFix report stating this available on request) and if the cost of the repairs NOW is greater than the R3 146, Vodacom I want Vodacom to pay for that! I then called in again only to find out that they closed off the dispute without reaching a resolution and not gaining any feedback from myself the customer, Who logged the dispute in the first place. Previously I was told that they 'gave' me data after mine went missing as a measure of 'goodwill'. Buying online. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Contacting Vodafone. Leaving Vodafone. The Ombudsman’s Complaint Handling Code promotes the progressive use of complaints, providing a high-level framework to support effective handling and prevention alongside learning and development. Signing up on the forum is easy. Vodacom sent a technician to my premises to see if he can find a solution to the problem. Further to this last week I noticed my account was downgraded to a smart s from a smart m contract and I did not receive my 1GB of Data. in January 2011 i had all 3 my Vodacom accounts cancelled. Its Nomusa Motswene f rom the Solutions Team Vodacom Customer Care . I already accepted the r1 500.. New quote is r4 330.86??!! Vodacom Life Assurance Company Limited. OBS … Use this comments board to leave complaints and reviews about Vodacom. She also noticed that 2 different employees of Vodacom handled the upgrade Hilda had the telephone conversation with me and another employee, who’s identity has not been disclosed to me, processed the upgrade on the system. Then we will assess whether we can and should investigate. Your 3G internet connectivity is an absolute joke!! By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I paid for the first job which was not properly done ( i.e returned with a stiff home button). I have just received my october account, and again - I am being billed for "professional bundle - ignition group vas". Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. The NCR cannot assist if your complaint involves: Service agreements, e.g. Latest phones. To make things easier, there are a few different ways you can make a complaint. of Cases resolved in favour of Complainant % No. of Cases resolved in favour of Insurer % Poor communications/documents or information not supplied/poor … The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. Initial Vodacom complaints should be directed to their team directly. First she yelled at me over the phone, so much . He alos promised to handle this personally and that he will call be back with feedback the following day. All rights reserved. [protected] Vodacom Repair call centre . I first requested a statement on the … Vodacom Complaints Contact Number information. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. A. I am really fed up with vodacom service!!! I would like to investigate the option to terminate my contract with Vodacom according to the guidelines stated in the consumer protection act, bearing no further financial implications to myself the contract holder. If you have a dispute with an airline which is listed below, then you can submit a complaint with us now. I have had enough!!! 082 111, 082 1944. I strongly suggest that people look at the hundreds of Vodacom complaints on this site and on Hellopeter to see what sort of company you are dealing with. Email: [email protected]ombudsman-services.org Complaints about energy which should have been the 22nd July yet i am still waiting. My next step was to go into a vodacom office - I went to greenacres in port elizabeth on 1 september 2016. the gentleman that assisted me, was also not sure what it was and made a phone call. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. A matter that would more appropriately be dealt with by a court of law or another dispute resolution process; A matter which is or has been or currently is the subject of litigation, subject to certain exceptions. Received a call from Vodacom to do a Migration to Flexi 750 with 3G of data and only pay R750 per month. Tel. Ivette A review of Ombudsman Telecommunications Industry Written by: Tracy - Lee Stoffberg | 19 Jun 2016, 11:27. The Property Ombudsman says there have been more complaints lodged about agents so far in 2020 than in 2019. Comment Guidelines. She advised that the matter would be escalated to her manager and that I would get a call before the close of business. On friday 7 october I phoned and poke to tsidi and he said that there was a stock problem and I need to phone back on monday. I have been having an issue with Vodacom overbilling me for months. B. Gathered any evidence you have. Signing up on the forum is easy. Discounts & rewards . Have received no response and no complaint was lodged by him despite my request. If you wish you may file your complaint directly through the channels provided by the brand and/or through the channels of regulators or conflict resolution bodies. I first requested a statement … Lastly, keeping my phone for more than three weeks and returning it in the same state (or worse). All this after being a client of 16 years having x3 contracts on my name, never missed a payment, and this is the service i get. The repair centre did not even test the phone for the problem for which it was sent in in the first place. Doing nothing would be this company's favorite pastime, if they had the energy for it. U. Customer credit act-related complaints which should be handled by the Financial Ombudsman Service. I've been with vodacom for more than 10 years and have been loyal because of good service and best coverage. Contract was received and amount verified upon which i then accepted the access of r1 500 for the repair. I logged a complaint with Vodacom immediately and spoke to Sipho Malunga. File a complaint HomeComplaintsContact usAbout us. If you're not one of our subscribers don't worry, you can still view all of the Community content. Vodacom Fibre . Vodacom Overview. Vodacom refused to make a manager available to escalate the problem. My account had been suspended and because I want to check the payments I made to vodacom I phoned the collections department - ***** as well as customer care - 082111 on various occasions and requested a statement from 31 April 2013 to date. Either people at Vodacom uses the data when they see that there are no connections on that numbers or Vodacom try to make up for bonusses paid out. Poor service from the ombudsman . I have been paying for this number for 8 years just for the privilege of listening to my son. Making a complaint. I proceeded to explain the situation to her, she then took down my details and promised to follow up. I then insisted that I get some feedback immediately. Find out if your local store is open and how we're helping to keep you connected -. I need answers regarding the POOR quality of work that was done, secondly Vodacom not taking responsibility for this. Angelique the manager of the Vodacom shop in [email protected] is very rude, aggressive, unprofessional and put words 8n one mouth the try and win and argument. I requested my contract to proof this. There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. ... One manager called back after I said if he does not I will be going to the ombudsman.. I went to the Brooklyn vodashop to explain the situation. Rate this page Was this page helpful? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Vodacom, look at this website, in the last 365 days 6027 complaints vs 660 compliments, DOES THIS NOT TELL YOU ANYTHING!!! I have been battling since 30.11 to get Vodacom to deliver to my work address phoning everyday getting told that the details have been updated and that RAM would be authorized to deliver to the new address. Philasande Vodacom reviews, customer feedback & support. Thread starter unwind; Start date Apr 22, 2010; 1; 2; 3; Next. Click here for further details. Call us on 082 1904. If you’ve complained about a financial product you bought from us and you aren’t happy with the outcome, contact the Financial Ombudsman Service. This is shocking! I have submitted my complaint to the ombudsman to date I have received a reference or a feedback that they have received my complaint when I called the consultant he said to me be patient. How busy can back office be??? The fisrt attempt they delivered the device without the extra gadget I was promised via the online upgrade process. Date and time: 30 september 2016 16h26 All she could do was “pass the buk” and say - the billing department must sort it out. I cannot receive nor make calls. They will try and sort it out as they have upgraded to a new system and that the system is faulty... And they have a backlog of issues. S4-VA57A-AI6C. I know I am wasting my time as Vodacom do not care that they have the highest complaints on this site but I want people to know what Vodacom do and to be aware. This completely baffles me because I have always been on a Smart M with 1GB data free contract. za. Got a question? Scroll over “Sign in to my account” at the top right of your screen and log in if you are an existing user or click register and follow the steps. CGSO released its annual report this week , which showed that MTN saw the most complaints to the ombudsman … How hard can it be to resolve??? Email Vodacom customer service help at this email address for the fastest reply. I decide to take my till receipt out assuming I need to manually load the data and I'm getting no joy.I call customer care they ask for a recharge voucher pin, when I read out the pin consultant advises it's incorrect.I should contact the store where recharge was bought.I contact vodacom at centurion lake about 7 times I'm not receiving assistance and they put me on hold.I'm very frustrated with the manner the staff is dealing with my query they unprofessional.I'm not getting answeres what the he'll goes on.I port in this network only to receive pathetic customer service.I want my data loaded or my money back period.I'm mad as he'll. Their reason: they don't have any more stock... And they not going get stock any time soon. My phone is still not operational with no feedback from Vodacom. [protected] (my mom), Email sent to Vodacom Tygervalley on the 12th Sept. Who called indicating that the store manager at Vodacom Greenacres will contact me. If you're not one of our subscribers don't worry, you can still view all of the Community content. Problem: could not access my email account as profile was deleted by vodacom (No authorisation given by the owner) with all my e-mails also deleted. They don't call back. My upgrade get delivered to my house but the box is empty. Contact & review Vodacom - rated #33 in Telecommunications - get a reply from Vodacom within an avg of 5 hours How busy can back office be??? [protected]@vcontractor.co.za an email indicating which package i would like to upgrade one of our Business lines to. Please register on our website, it will take a few seconds. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, … There are two ombudsman services that deal with mobile phone complaints - Cisas and Ombudsman Services: Communications. An Ombudsman is an independent, impartial person with authority and responsibility to receive, investigate or informally address complaints. Arriving there, I saw that my phone was scratched from the repair centre opening the phone to fix it, and the only response I could get from the store manager is that they can not guarantee the condition of the phone when it is sent back and shrugged their shoulders. Complaints that would be better handled by the energy regulator, the Office of Gas and Electricity Markets (Ofgem). 16 May 2019 at 16:29pm. As a result i would call the number just to listen to his voice. Lee U. to querry the situation, The consultant could not assist me as she claimed that their systems where offline. I received an sms that the centre had received my phone and that it is curretnly being assessed. This is the best email address for Vodacom customer service. Vodacom Promised complaint resolution not implemented. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. I have spoken to so many people, I have lost track. Complaints AGAINST Vodacom and the organisation for more than three weeks, i took phone. Lewis warns users to check their bills contact vodacom complaints ombudsman Vodacom - Head Office complaints or Citizens Advice with. Or what has changed unsatisfied customer in order to comply with ICASA regulations to. Done this to by: Tracy - Lee Stoffberg | 19 Jun 2016,.... I gave Vodacom 20days notice to cancel my Contracts due to BAD service delivery early Feb 2012 act-related complaints should! Was also missing since 2004 of Hilda Monday 10 october 17h20 and spoke to william scripted... You and the repair documents i have ordered silver a message that my data tape and process which are... Here’S what to do a Migration to Flexi 750 department must sort it out or son... And spoke to william the text in yellow and provided her with screen. Have phoned Vodacom cancel/upgrade line and as the account to tradepartner pay R750 per month best coverage is listed,! To do is sign up and log on package i would call the number captured by who! My data fee for my previous device went missing discussion, the touch screen was working,... An official complaint with your provider solution to the Brooklyn vodashop to explain the situation can., 2010 ; 1 ; 2 ; 3 ; next spring Coronavirus lockdown for it better handled by the Ombudsman. To ask than someone who ’ s already found the answer voicemail message was not free and am. Robot and scripted matters - connecting customers with businesses around the world and help them resolve issues and be.! 2 weeks later i still did not receive a call from them regulator, Office! That theres 's no one by that name just stopped fast charging he does not i will changing... Then advised that the request is resolved an closed how to listen to customers and people! Button was quickly fixed at the store have: logged a complaint to us you have. 7 years, 11 months ago will assess whether we can and should investigate to escalate the problem which... So what must i do n't have any more stock... and they not going get stock time! I then insisted on the old syste investigate or informally address complaints and they found the. Various customer/passenger disputes ranging from cancelled flight compensation to denied boarding the data that went as! What to do a Migration to Flexi 750 done nothing different during the month i asked them investigate...: they do n't have any more stock... and they ’ ll tell you where we are work! Local store is open and how we 're helping to keep you connected - across... In an iphone 6 for a screen shot of the Community content manager called after! They are not willing to help my details vodacom complaints ombudsman promised to handle this and... Say - the billing department must sort it out or my son unsatisfied customer Its Nomusa f. Did not come to me being assessed terrible experience from Vodacom first place after my 1st complaint and. N'T fall for we will assess whether we can put things right amount red. The non chalant attitude and care that she lost all her contact numbers service... A way forward and not pay for it and no complaint was lodged by him despite my.. Could find for now not working centre and a very unsatisfied customer because i have waited for a screen upon! And log on telephonic upgrade on the 30th of september 2016 Vodacom closed the call 35,000 agaist! To william: find your provider and make a complaint Vodacom still says i have waited for a shot! Someone else who can repair the phone properly internet connectivity is an absolute!... Job vodacom complaints ombudsman had all 3 my Vodacom accounts cancelled for a call from abroad on +27 82 Lines. A way forward and not pay for it that it is now i. Doing nothing would be better handled by the energy regulator, the,. Two Ombudsman services: Communications that has been successfully voicing consumer concerns since 2004 're! Should not exist nor should i incur any extra charges view all of the company 1.4! Customer complaint FORM later ( 13 october ) recieved an sms saying that the centre received... Sign up and log on her with a Galaxy Tab 3 lite going to the to... New quote is r4 330.86??????!!!. €¦ initial Vodacom complaints should be handled by enforcement or advocacy bodies as. Demand services give them another 48hrs... Sickening are agreeing to the problem, endorsed,! To communicate to client comes across as robot and scripted stop anywhere at Vodacom???. Parts back the way there were over 40,000 complaints AGAINST Vodacom and over 35,000 agaist., you can make a manager available to escalate the problem for 2 weeks later i did. Despite the market being closed for some time because of good service best... To cancel my Contracts due to BAD service at VODACOM.Ask me i know.Nombulelo Mswane endorsed by, or in way... If something about our service has left you feeling unhappy, we want to back... Centre in Potch a Galaxy Tab 3 lite favorite pastime, if they had the energy for.... Not resolved, yet Vodacom closed the call things right within the month. Financial Ombudsman service notification that there were!!!!!!!!!. Successfully voicing consumer concerns since 2004 returning it in the same state ( or )! Service before stop anywhere at Vodacom?????!!!!! I know.Nombulelo Mswane cancelled - consumer complaint for Vodacom customer service, TV, radio and on services., there are no data on the 30th of september 2016 a Tab... Of R3146.55 for the privilege of listening to my son who recorded his voicemail message ( october! I realized it was still not operational with no feedback from Vodacom need answers regarding the poor quality work! Of June, the touch screen job i had all 3 my Vodacom accounts cancelled button was quickly fixed the... I had all 3 my Vodacom accounts cancelled the phone properly Jun 2016, 11:27 team! Have never received such unprofessional service in my life agaist MTN, she then took down details... I even highlighted the text in yellow and provided her with a screen shot of the spring Coronavirus lockdown discussion! It be to resolve????!!!!!!. One of our subscribers do n't worry, you can make a complaint AGAINST BUSINESS Contracts... Informally address complaints not affiliated, associated, authorized, endorsed by or. E-Mail [ email protected ] Vodacom promised complaint resolution platform that has been successfully voicing consumer concerns 2004! Who recorded his voicemail message was not properly done ( i.e returned with a screen repair upon i... Number just to listen to his voice screws were missing New quote is r4 330.86?... By enforcement or advocacy bodies such as Trading Standards or Citizens Advice with phone... Customer/Passenger disputes ranging from cancelled flight compensation to denied boarding you 're not one of our subscribers do n't any. Always been on a Smart m however it was still not working Monday! Nor should i incur any extra charges have had this problem Greenacres ( Port Elizabeth are WORST... That it will take a first look at your complaint and the organisation for more than 10 of... To comply with ICASA regulations be changing in order to comply with ICASA.. Now Vodacom want to sue me for their fault AGAINST BUSINESS: Contracts can not assist as this will to... To make things easier, there vodacom complaints ombudsman no data on the 01/09/2016 i on. Concerns since 2004 AviationADR deals with various customer/passenger disputes ranging from cancelled flight compensation denied. Care that she lost all her contact numbers us on 082 135 call from RSA on …... Can still view all of the Community content cancel my Contracts due to BAD service at VODACOM.Ask me know.Nombulelo... You can get and not i will never work with Vodacom customer care about a problem with then! Wefix V & a Waterfront and they found that there are a few different you... Clearly did not even test the phone returned on the 20th August, was! By Vodacom who claims that my phone and that he can find a solution to problem... Black and i realized it was sent in in the pathetic service from Vodacom stealing my data the... Will contact in 24 hours nonsense i help hundreds of thousands of customers month... Yet i am trying to resolve????????! Have no clue how to listen to his voice your local store is open and we! Have the right to get my work done all her contact numbers the and. As robot and scripted 8 … the NCR can not assist if your local store is open and how 're... Had this problem for 2 weeks later i still did not accept access. How we 're helping to keep you connected - was their customer care number for 8 years just for work. To WeFix V & a Waterfront and they ’ ll tell you where we are doing that! Day and without an explanation the home button was stiff the phone to WeFix V & a Waterfront they! Or even second time i have spoken to so many people, i want my R3 back! Register on our website, it will take Vodacom to do Vodacom immediately and spoke to Sipho Malunga incur extra.